Qmatic: Glossary of Qmatic Terms

Qmatic Glossary

We try to keep the jargon to a minimum in our course materials. Sometimes we do need to use a word or a phrase that has special meaning in the Q-Matic system.

We have tried to list the special words or terms and have given simple explanations for them. If we do use any terms that you do not understand please use the Q-Matic Learning Forum to post your question.

Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O
P | Q | R | S | T | U | V | W | X | Y | Z | ALL

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ALL

A

Alarms

The Alarm feature is used to capture the attention of other staff members.

C

Calendar

In the Calendar you can make or change appointments, search appointments, mark appointments as having arrived and call appointments.

Casual Caller

A casual caller is a customer without a ticket in need of quick and easy service.

Counter

You can access the Counter tab to perform functions common at a service counter. These functions include call, serve, and transfer customers; close tickets; check on the traffic status of the queues; and change user settings.

Customer History

Q-MATIC Suite keeps a record of each customer’s history including visits, appointments and additional addresses. With the customer history you can link tickets, visits and similar features to a customer’s record for future review. You can also view active future appointments, reschedule appointments, and add new appointments on this page.

E

Enquiry Type

are specific services that users can assign to a transaction to accurately define the type of assistance given to a customer and the time it takes to perform each service.

F

Floorwalker

The current version of the Suite contains an additional screen layout called Floorwalker. The screen is configured for a tablet PC: it has larger screen features, like buttons, and is oriented like a book with the buttons on the left hand side instead of at the top. It has the same functionality as the Reception role.

M

My Account

Is a button on all tabs which allows you to view the account of the user currently logged into the system. The available user information varies according to user privileges.

N

No Show

If a customer is called for service and does not show up, you can recall the ticket, recycle the ticket back into its original queue or, if those options have been exhausted, you can record the visit as a no show.

Notes

You can use the Add Notes feature to add one or more notes to the ticket. A note can be inserted with messages informing of a customer with special needs, a specific complaint, etc. Inserting a note with this information keeps the next employee informed and able to provide the required assistance.