OK, you have to use a new computer program, we all get nervous about that. Here is a chance to practice in private so you can get the basics right.

You can do this over and over and no-one will be looking at you if you make a mistake.

Practice Logging in correctly to the Q-MATIC Suite system and setting up your work session. You will be able to enter a User ID, select a workstation location, priority and ticket printer.

Learn how to move from screen to screen and get an idea of how the screens show you information about queues and tickets.

You will close your session correctly by logging out of the system.

You will also learn how to handle common errors that can occur when trying to login.

OK, you have to use a new computer program, we all get nervous about that. Here is a chance to practice in private so you can get the basics right.

You can do this over and over and no-one will be looking at you if you make a mistake.

Practice Logging in correctly to the Q-MATIC Suite system and setting up your work session. You will be able to enter a User ID, select a workstation location, and priority.

Learn how to move from screen to screen and get an idea of how the screens show you information about queues and tickets.

Call tickets, Process Customer visits, and move customers to the next step in the process.

What happens if a customer does not show up? Can we move a customer back a few places in the queue if need be?  The answers are here.

You will close your session correctly by logging out of the system.

You will also learn how to handle common mistakes that everyone makes from time to time.

This module will take you all the way to being able to using the Management Information screens. This facility lets you see live information about who is seeing customers and what they are seeing customers about.

Practice Logging in correctly to the Q-MATIC Suite system and setting up your work session. You will be able to enter a User ID, select a workstation location, and priority. Learn how to move from screen to screen and get an idea of how the screens show you information about queues and tickets.

Call tickets, Process Customer visits, and move customers to the next step in the process.

What happens if a customer does not show up? Can you remove tickets? Can we move a customer back a few places in the queue if need be?  The answers are here.

You will close your session correctly by logging out of the system.

You will also learn how to handle common mistakes that everyone makes from time to time.

OK, you have to use a new computer program, we all get nervous about that. Here is a chance to practice in private so you can get the basics right.

You can do this over and over and no-one will be looking at you if you make a mistake.

Practice Logging in correctly to the Q-MATIC Suite system and setting up your work session. You will be able to enter a User ID, select a workstation location, and priority.

Learn how to move from screen to screen and get an idea of how the screens show you information about queues and tickets.

Call tickets, Process Customer visits, and move customers to the next step in the process.

What happens if a customer does not show up? Can we move a customer back a few places in the queue if need be?  The answers are here.

You will close your session correctly by logging out of the system.

You will also learn how to handle common mistakes that everyone makes from time to time.

This module will take you all the way to being able to using the Management Information screens. This facility lets you see live information about who is seeing customers and what they are seeing customers about.

Practice Logging in correctly to the Q-MATIC Suite system and setting up your work session. You will be able to enter a User ID, select a workstation location, and priority. Learn how to move from screen to screen and get an idea of how the screens show you information about queues and tickets.

Call tickets, Process Customer visits, and move customers to the next step in the process.

What happens if a customer does not show up? Can you remove tickets? Can we move a customer back a few places in the queue if need be?  The answers are here.

You will close your session correctly by logging out of the system.

You will also learn how to handle common mistakes that everyone makes from time to time.

OK, you have to use a new computer program, we all get nervous about that. Here is a chance to practice in private so you can get the basics right.

You can do this over and over and no-one will be looking at you if you make a mistake.

Practice Logging in correctly to the Q-MATIC Suite system and setting up your work session. You will be able to enter a User ID, select a workstation location, priority and ticket printer.

Learn how to move from screen to screen and get an idea of how the screens show you information about queues and tickets.

You will close your session correctly by logging out of the system.

You will also learn how to handle common errors that can occur when trying to login.