OK, you have to use a new computer program, we all get nervous about that. Here is a chance to practice in private so you can get the basics right.

You can do this over and over and no-one will be looking at you if you make a mistake.

Practice Logging in correctly to the Q-MATIC Suite system and setting up your work session. You will be able to enter a User ID, select a workstation location, priority and ticket printer.

Learn how to move from screen to screen and get an idea of how the screens show you information about queues and tickets.

You will close your session correctly by logging out of the system.

You will also learn how to handle common errors that can occur when trying to login.

New computer programs to learn - how we all hate that. Perhaps even a new job too . Here is a chance to get a helping hand so you can be familiar with what the system does and what you need to do to make it all work. You can do this over and over and no-one will be looking at you if you make a mistake.

Practice Reception Tasks such as Issuing Tickets and entering Casual Callers.

Learn how to enter customer information into the system. It is not that hard - honest

This module continues with things that need to be done at Reception, but only if you have the customer history module. That is you need to add customer names to Tickets and track previous customer visits. 

You will learn how to add customer names to Tickets and use the Q-Matic database of customer names. Good stuff if you need it.

If you are interested in this course then you should be someone who will be working at a service desk where you are calling customers to you using the Q-MATIC system. 

There are practice pieces in here that will make sure that you look like you know what you are doing before you call your first customer.

Practice calling a customer, entering infomation about their visit and closing the visit before you call another customer.

FInd out how you deal with things when they don't quite fo according to plan ... what do you do if the customer is called but does not come forward??

The answers are here. 

This course is to help you with managing customer visits You can practice some of the trickier stuff like moving a customer from one queue to another. 

Learn about how you can create an electronic ticket and when would be the right time to do it.

You will be able to add a customer name to tickets.

Learn some more skills. 

Management Portal lets us look at and report on the data we collect on a daily basis about customer visits. We can view information over any period of time or time of day. Reports can be saved locally in a number of formats and also scheduled to run on a regular basis.

This course will run through an example or two in order to see how reports can be used in these ways and we also schedule a report to run every month.

For good measure we see how Users can be added to the system and access to the reports can be controlled using Usergroups.