This module introduces you to the basic tasks for Postal Application users.

Here, you will learn some simple mouse clicks required to use the Q-Matic system. Hopefully, you will also gain in confidence for when you use your real system.

There are no quizzes, no tests and no-one is bothered how many mistakes you make. 

We are using the Croydon office as an exmple here, so things may look slightly different in your location. 

Here you will:

• Log into the Q-Matic system using a User ID
• Setup your work session
• Review your activity buttons
• Search for an existing applicant
• Create a new applicant
• Review a customer record
• Search for an existing appointment
• Create an appointment
• Cancel an appointment 
• Enter a Logout Reason
• Logout correctly

This module introduces you to the basic tasks for a Reception person in Q-Matic. Here, you will learn how to do the key tasks required on the system. Hopefully, you will also gain in confidence for when you use your real system.

There are no quizzes, no tests and no-one is bothered how many mistakes you make. 

We are using the Croydon office as an exmple here, so things may look slightly different in your location. 

Here you will:

• Log into the Q-Matic system using a User ID
• Specify a workstation location
• Setup your work session
• Review your activity buttons
• Use the calendars
• Find applicants and appointments
• Reschedule appointments
• Enter a Logout Reason
• Logout correctly

This module introduces you to the basic tasks in Q-Matic. Here, you will learn some simple mouse clicks required to use the Q-Matic system. Hopefully, you will also gain in confidence for when you use your real system.

There are no quizzes, no tests and no-one is bothered how many mistakes you make. 

We are using the Croydon office as an exmple here, so things may look slightly different in your location. 

Here you will:

• Log into the Q-Matic system using a User ID
• Specify a workstation location
• Setup your work session
• Select a queue from which to call applicants
• Review your activity buttons
• Call next applicant
• Move applicant to next step
• Recall, recycle a ticket
• Set an outcome, close a ticket
• Enter a Logout Reason
• Logout correctly

This module introduces you to the basic tasks in Q-Matic. Here, you will learn some simple mouse clicks required to use the Q-Matic system. Hopefully, you will also gain in confidence for when you use your real system.

There are no quizzes, no tests and no-one is bothered how many mistakes you make. 

We are using the Croydon office as an exmple here, so things may look slightly different in your location. 

Here you will:

• Log into the Q-Matic system using a User ID
• Specify a workstation location
• Setup your work session
• Select a queue from which to call applicants
• Review your activity buttons
• Call next applicant
• Move applicant to next step
• Recall, recycle a ticket
• Set an outcome, close a ticket
• Enter a Logout Reason
• Logout correctly

This module introduces you to the basic tasks in Q-Matic. Here, you will learn some simple mouse clicks required to use the Q-Matic system. Hopefully, you will also gain in confidence for when you use your real system.

There are no quizzes, no tests and no-one is bothered how many mistakes you make. 

We are using the Croydon office as an exmple here, so things may look slightly different in your location. 

Here you will:

• Log into the Q-Matic system using a User ID
• Specify a workstation location
• Setup your work session
• Select a queue from which to call applicants
• Review your activity buttons
• Call next applicant
• Move applicant to next step
• Recall, recycle a ticket
• Set an outcome, close a ticket
• Enter a Logout Reason
• Logout correctly

This module introduces you to the basic tasks in Q-Matic for a Reporting Type User. You may well use these tasks jointly with other Counter or Supervisor functions. Go to those courses to practice those tasks.

Here, you will learn some simple mouse clicks required to use the Q-Matic system. Hopefully, you will also gain in confidence for when you use your real system.

There are no quizzes, no tests and no-one is bothered how many mistakes you make. 

We are using the Croydon office as an exmple here, so things may look slightly different in your location. 

Here you will:

• Log into the Q-Matic system using a User ID
• Review Live information about who is doing what
• See summaries of today's activity
• Check available timeslots
• Trace a Ticket
• Enter a Logout Reason
• Logout correctly

This module introduces you to the basic tasks for a Supervisor. You may well use these tasks jointly with other Counter or Reporting functions. Go to those courses to practice those tasks.

Here, you will learn some simple mouse clicks required to use the Q-Matic system. Hopefully, you will also gain in confidence for when you use your real system.

There are no quizzes, no tests and no-one is bothered how many mistakes you make. 

We are using the Croydon office as an exmple here, so things may look slightly different in your location. 

Here you will:

• Log into the Q-Matic system using a User ID
• Specify a workstation location
• Setup your work session
• Select a queue from which to call applicants
• Review your activity buttons
• Call next applicant
• Move applicant to next step
• Recall, recycle a ticket
• Set an outcome, close a ticket
• Reactivate a Ticket
• Transfer a Ticket
• Reprint a Ticket 
• Enter a Logout Reason
• Logout correctly